![]() Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. You also have the option of hopping in to a Live Chat with the team. If using a different PC or laptop or USB port has no affect on your experience please remain patient for a reply from our Support Team since you already made mention of filling out a form. If you're going over the steps there and experiencing the same inconvenience, does using a different computer or laptop (or different USB port on your current PC) have any affect on the update process? ![]() If all is working to your satisfaction, re-connect your other USB devices to your computer.Īre you performing the process described at the link below? Are you still getting the message to update the headset Reconnect the headset to the smartphone via Bluetooth. The Audio Hub should detect and update the headset (and transmitter, if applicable). Open your new version of the Audio Hub on your computer.Ĭonnect your headset (and transmitter, if applicable) to your computer's USB ports. Reboot your computer (completely, not sleep or hibernate). Then download the latest Audio Hub installers from and reinstall the Audio Hub on your computer and the app on the phone. Uninstall the Audio Hub app (In Windows, from Settings > Apps and Features). Please remove any non-essential USB devices before proceeding. Your keyboard and mouse are essential for controlling your computer, but your PC will work for our purposes without a webcam, video capture, an external hard drive, or similar. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page within the support section of our site.Disconnect all USB devices that aren't essential to the operation of your computer. That service can be accessed via the link above, or the support section of the main Turtle Beach website. The team can also be contacted via Live Chat between 9:30 AM EDT and 4:30 PM EDT from Monday through Friday. If those steps don't work in resolving what you're experiencing, please relay your results and details about your headset & the smartphone you're attempting to use it with to our Support Team via the form at the link below. Click "Get Connected" and wait to see for the app to recognize your headset. Open up the Audio Hub application that you have re-downloaded.Re-pair your headset to your phone via Bluetooth using using the instructions provided at the link below. You can find the appropriate version of the Audio Hub for your mobile device at the following link: Once the firmware update process is complete, you can unplug your headset & transmitter from your computer.Īfter that, re-download the mobile version of the Audio Hub for your phone if you previously uninstalled it. Let go of the headset's MODE button and follow the on-screen directions to perform the update (this can take up to 5 minutes). You should see an Audio Hub message prompting you to Update. While continuing to hold down the headset's MODE button with one hand, plug the other (large) end of the USB-C cable into your computer's USB port with your other hand. Now, press and hold down the MODE button on the headset. It will display the “Connect Additional Components” message. ![]() Set the switch on the Stealth 700 GEN 2 MAX's transmitter to "USB" Mode.Ĭonnect the Stealth 700 GEN 2 MAX's transmitter to a USB port on your computer.Ĭonnect the included USB-C cable to your headset, but DO NOT connect the large end of the cable to your computer's USB port. If there are multiple listings for the headset, remove them all.ĭownload and install the Audio Hub for your Windows or macOS computer from the following link: Remove your headset as a Bluetooth device via your phone's settings menu. Uninstall the mobile Audio Hub application from your phone if you currently have it installed. Start with both the Stealth 700 GEN 2 MAX headset and its transmitter disconnected from anything, and with the headset powered OFF. This will reset your headset to factory defaults, re-install its firmware, and re-install the most recent firmware update in an attempt to clear up what you're experiencing. Please follow these steps carefully so we can perform a bootloader reset of the firmware. Sorry to hear about this u/GoGoGadgetChris, ![]()
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